Who we are

Made Unique is a Community Interest Company, limited by shares, and run with the aim of inspiring and supporting creativity in the home.

We are registered with Companies House in England and Wales, company number 11937411, and our registered address is Made Unique, 68 Fuller Road, Watford, WD24 6QN, United Kingdom.

Our website address is: https://www.madeunique.org


What personal data we collect, how and why we collect it, and how long we keep it for?

Personal data

The personal data we collect might include your name, your postal and email addresses, your telephone number/s, your date of birth and any organisations you represent. We will also collect details of any correspondence that we have had with you, your preferences about how you would like to hear from us, and when you told us these preferences.

We collect this data when you buy a product or donate to Made Unique, whether online or by post, when we have direct contact with you through email, by phone or in person, and when you fill in a contact form on website.

We may use your personal data to:

  • communicate with you – updating you with news and stories about our work, and providing any information you have requested
  • ask for financial support and non-financial support such as volunteering, donation of materials, hosting of events, or awareness raising – this will be done in line with the preferences you have given us
  • process purchases and donations
  • help us to plan our marketing, for example to only invite those local to an event to come along
  • engage with your organisation (if you have shared this information with us) to explore partnership opportunities or to offer a speaker/further information about Made Unique
  • approach you in your professional capacity, for example as a Trustee or organisational leader, to seek advice, support or partnership
  • carry out market research

We keep your personal data for 3 years after the last ‘active engagement’ at which point we may contact you to find out if you would like us to keep your data on record.

Transactional Data

We also collect details about any product purchases you make with us and any donations you give to Made Unique, including whether these are in relation to a specific area of our work or in response to a specific communication. When you engage in either of these transactions with us we may collect your bank account details. We collect this data when you buy or donate through the website or via a postal form.

We use this data to process your purchases and donations, and if we need to do so to comply with a law, process or regulatory requirement.

We keep data about your transactions for 7 years.


Contact Forms

When you fill in a contact form the data we capture is your name and email address. This information will be used only for customer service purposes and it will not be used for marketing purposes. We will keep this information for 3 years.



Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes.

Our WooCommerce shop

To keep track of your shopping cart data, our shop plugin makes use of 3 cookies:




The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Facebook and Instagram

This website contains a link to our Instagram page. Facebook and Instagram use cookies and receive information when you visit those sites and apps, including device information and information about your activity, without any further action from you. This occurs whether or not you have a Facebook account or are logged in. To find out more about Facebook cookies you can view their Cookie Policy here


Other websites

Our website contains links to the websites of our makers, our friends, and other websites of interest. If you click on these links you leave our website and any information you provide to the site you are now on, is not covered by our privacy policy as we have no control over this information.


Embedded content from other websites

We may at times include on this site embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

Some personal data is shared with our payment processors – Paypal – but only when an online purchase is made. PayPal collects information about the transaction, as well as other information associated with the transaction such as the name of the purchaser, the amount paid for products or services, and other billing information supplied. You can read PayPal’s full Privacy Policy here



All data is held in secure password protected files

Your data can only be accessed by our director

We use cloud-based and hard drive systems to store your data. For cloud-based storage this means data may be processed outside of the European Economic Area (EEA). We do everything we can to make sure your data is looked after as described in this policy. By giving us your personal data you’re agreeing to us using cloud-based systems to process it

We do not store debit / credit card data

In the event of a data breach there will be an investigation. Everyone affected by the breach will be informed and kept up to date with any investigations

We abide by the guidance and rules issued by the Information Commissioner’s Office


Where we send your data

All data is stored on UK based servers


What rights you have over your data

As our customer/supporter you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any or all personal data we hold about you, or request limitations as to how we use that data. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Changes to our privacy policy

We last updated this policy in September 2020. We will amend this policy if there are any changes to how we do things or changes to data protection or other legislation. If we make any significant changes we’ll show you clearly on our website, in our publications or by writing to you.

Whenever you engage with us through our websites, social media, email or telephone, or send us your personal information in any other way, we will process your information as explained in this policy. When you provide your information, you are agreeing to this policy. If you do not agree, please do not give us your data.


Our contact information

If you have any concerns or if you want to change your preferences (what we send you or how we contact you) please contact Ruth Moffat by email at ruth@madeunique.org